A company must be allowed to construct telephone infrastructure that can grow as its needs change. Even if local carrier usage is outside the scope of the solution, scalable telephony solutions should support it and meet your contact centre needs.
To allow you to use your favourite carrier while still utilising the advantages of the contact centre platform, Zoho Voice has just introduced Bring Your Own Carrier (BYOC). You have a financial advantage because you can choose your own carriers and numbers.
BYOC: What is it?
You can utilise Voice’s features with your own number and preferred carrier thanks to BYOC.
The days of needing to buy Zoho Voice numbers or transfer your current numbers to utilise our services are long gone. You can benefit from improved customer outreach from your current carriers and enjoy Zoho Voice with BYOC.
Why use BYOC?
By using BYOC, your company may improve local coverage without having to pay exorbitant call costs. In the meantime, implementing a cloud-based contact centre with cutting-edge telephony features dramatically improves your phone network.
This is a classic example of BYOC, where the international coverage of a cloud-based telephony platform combines with the competitive cost of a long-term carrier contract. Furthermore, the sophisticated features will only accelerate the expansion of your company.
The BYOC Method vs. The Old Method
Up until now, you had to either purchase our numbers or import yours in order to join Zoho Voice. Although successful, this didn’t work for companies that needed particular local providers or were satisfied with their existing carrier contracts.
BYOC enables you to link Zoho Voice straight to the SIP trunk of your current carrier. In essence, you connect our feature-rich platform to your selected phone service.
Zoho Voice now makes migration easier.
Zoho Voice’s Settings tab allows you to set up the recently introduced BYOC. A maximum of five carrier variants may be added for each organisation.
See our help document to begin configuring BYOC in Zoho Voice.
Who stands to gain the most from BYOC?
If any of the following situations apply to your company, BYOC is the best option.
Not receiving value from your employer
Compared to selecting your own carrier, your company may be paying a higher combined cost. Terminating long-term contracts you signed with your carriers won’t look good on your balance sheet, and choosing the bundled-in carrier might not provide the coverage or services your company requires.
Problems with connectivity
Your business’s reputation may suffer if the carrier has inadequate coverage or experiences dropped calls. When it comes to emergency calls, there may even be a compliance issue. Getting the most out of the cloud telephony service and having a dependable carrier for operational continuity could be the cherry on top.
Restricted worldwide reach
The limited worldwide coverage of a fully managed Unified Communication (UC) solution with integrated carriers is a drawback, even though it reduces overhead costs. Local carriers have an advantage in stronger consumer outreach and more penetration in the home regions of many enterprises because of their affordable pricing.
Use BYOC in Voice to make calls
No more buying new numbers or porting. Get the most out of our contact centre features with your own number by enrolling in Zoho Voice with your own carrier right now.